Patient Services & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Tuition assistance

Benefits package

Job summary

Penn Medicine is seeking an experienced administrative professional to coordinate patient scheduling, registration and insurance verification across hospital and physician sites.

The role supports financial clearance, test ordering and communications with patients while ensuring compliance and accuracy in the electronic medical record system. Strong customer service and multi-site coordination are essential.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Minimum of 1 year in clerical, customer service or administrative support roles.
• At least 1 year of registration, insurance validation or revenue cycle experience.
• Knowledge of Epic or similar electronic medical record systems preferred.
• Regional positions may require a valid driver’s license.

Responsibilities

• Perform patient scheduling, registration, and insurance verification.
• Coordinate tests and services across hospital and physician offices.
• Respond to calls and inquiries with professionalism and escalate when needed.
• Assist with financial clearance, co-pays, and patient communications.
• Process referrals, authorizations, and order releases accurately.
• Utilize EMR to document patient information and manage queues.

Skills

Clerical experience

Customer service

Keyboarding

Registration experience

Revenue cycle knowledge

Epic EMR experience

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine is seeking an experienced administrative professional to coordinate patient scheduling, registration and insurance verification across hospital and physician sites.

The role supports financial clearance, test ordering and communications with patients while ensuring compliance and accuracy in the electronic medical record system. Strong customer service and multi-site coordination are essential.