Patient Services Coordinator - Per Diem Day Shift

Brown-University-Health-1; Town of Providence (NY); On-site; USD 25,000 - 41,000; Part time

Job summary

Brown University Health seeks a Patient Service Representative to greet patients, perform registration check-in, answer phones, schedule appointments, obtain referrals and authorizations, process forms and handle discharge procedures.

The role emphasizes accurate data entry, efficient financial processing at the point of service, and strong customer service across diverse patient populations, with travel to satellite offices as needed.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
• Demonstrated knowledge to provide care to patients across the life span, with consideration of aging processes, human development stages, and cultural patterns.
• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service and properly processed.
• Verifies that all necessary information is complete and accurate (demographics, referrals, authorizations, billing codes, diagnoses).
• Completes end of day batch and reconciles arrived patient schedule with time of service payments.
• Provides clerical support for the practice and orients new employees regarding department policies.
• Maintains privacy and confidentiality of patient information; travels to satellite offices if required.

Skills

Medical Office Management

English proficiency

Appointment scheduling

Communication skills

Education

Medical Office Management/Medical Secretary program

Tools

Medical terminology

Office software

Job description

Brown University Health seeks a Patient Service Representative to greet patients, perform registration check-in, answer phones, schedule appointments, obtain referrals and authorizations, process forms and handle discharge procedures.

The role emphasizes accurate data entry, efficient financial processing at the point of service, and strong customer service across diverse patient populations, with travel to satellite offices as needed.