Patient Services & Scheduling Specialist

Cape Fear Valley Health; John (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System is seeking a front desk/clerical professional for CFV Primary Care-John Smith in Fayetteville, NC. You will register patients, schedule appointments, collect payments, and assist with billing and transcription tasks to maintain accurate records.

You will also enter coding data, support invoicing, and help with month-end reporting while providing courteous patient service and handling multiple tasks in a fast-paced outpatient clinic.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking the English language.
• Knowledge of medical terminology.
• PC skills preferred.
• Type 45-55 words per minute accurately.
• Tact and ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing is necessary to converse with the public.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end.
• Order all outside tests requested by the doctor; schedule patient appointments, confirm.
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
• Transcribe all non-medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month end reports in a timely manner.
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assists as required in non-invasive medical procedures or as security observer.
• As possible, knows where administrative/medical staff can be located and directs emergency messages.
• Other duties as assigned.

Skills

English proficiency

Medical terminology

Computer literacy

Typing speed

Interpersonal skills

Organizational skills

ICD-10/CPT-4 knowledge

Education

High school diploma

1 year clerical experience

1 year medical office experience

Job description

Cape Fear Valley Health System is seeking a front desk/clerical professional for CFV Primary Care-John Smith in Fayetteville, NC. You will register patients, schedule appointments, collect payments, and assist with billing and transcription tasks to maintain accurate records.

You will also enter coding data, support invoicing, and help with month-end reporting while providing courteous patient service and handling multiple tasks in a fast-paced outpatient clinic.