Patient Services & Scheduling Specialist

Cape Fear Valley Health; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC seeks an organized clerical assistant to ensure smooth patient flow, accurate billing, and timely transcription of non-medical dictation. You will schedule visits, update records, collect payments, and assist with tests and coding to support efficient outpatient operations.

The role requires attention to detail, ECM/medical terminology knowledge, and good customer service in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• 1 year of clerical experience.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• Type 45-55 words per minute accurately.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently and schedule visits and procedures.
• Update and complete new patient information and medical records.
• Handle appointment scheduling by determining provider, length, and type of appointment.
• Process patient payments and document receipts; prepare daily cash reports.
• Order outside tests and schedule/confirm tests and visits.
• Enter ICD-10/CPT-4 coding for patient activity and procedures in the data system daily.
• Transcribe non-medical dictation.
• Submit billing invoices to billing/collection daily under supervision.
• File, fax, and mail reports and records.
• Submit month-end reports in a timely manner.
• Monitor inventory and notify supervisor when supplies to reorder.
• Serve as receptionist and greet patients; support clinic guest relations policy.
• Assist with non-invasive procedures or as security observer.
• Know staff locations and direct emergency messages.
• Other duties as assigned.

Skills

English proficiency

Medical terminology

Typing speed

Computer skills

Patient interaction

Planning skills

Education

High school diploma

Tools

Data processing system

Job description

Cape Fear Valley Health in Fayetteville, NC seeks an organized clerical assistant to ensure smooth patient flow, accurate billing, and timely transcription of non-medical dictation. You will schedule visits, update records, collect payments, and assist with tests and coding to support efficient outpatient operations.

The role requires attention to detail, ECM/medical terminology knowledge, and good customer service in a busy clinic environment.