Medical Office Patient Concierge & Scheduler

Cape Fear Valley Health; Smith (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC seeks a front desk/medical office clerk to support patient flow, billing and records. The role includes scheduling, collecting payments, transcription, coding entry, and report preparation.

Responsibilities include patient registration, appointment coordination, data entry of ICD-10 and CPT-4, and daily invoicing under supervision. High school diploma and clerical experience required; strong English and computer skills essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.

Responsibilities

• Register patients and schedule initial and follow-up visits and procedures.
• Ensure completion of new patient information and update medical records.
• Receive appointment calls and determine provider, length and type of appointment.
• Collect payments and document receipts; prepare cash report at day’s end.
• Order outside tests and schedule/confirm tests and appointments.
• Enter ICD-10 and CPT-4 codes for patient activity in the data system.
• Transcribe non-medical dictation.
• Submit billing invoices daily to billing/collection; assist under supervisor.
• File, fax and mail reports and records.
• Compile and submit month-end reports.

Skills

English proficiency

Typing 45-55 wpm

Medical terminology

PC skills

Education

High school diploma

Tools

Data processing system

Job description

Cape Fear Valley Health in Fayetteville, NC seeks a front desk/medical office clerk to support patient flow, billing and records. The role includes scheduling, collecting payments, transcription, coding entry, and report preparation.

Responsibilities include patient registration, appointment coordination, data entry of ICD-10 and CPT-4, and daily invoicing under supervision. High school diploma and clerical experience required; strong English and computer skills essential.