Patient Scheduling Specialist

Cape Fear Valley Health; Cape Fear (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking a detail-oriented Clerical role in Fayetteville, NC. You will handle scheduling for outpatient tests, verify insurance, register patients, and educate them on financial responsibilities.

The position emphasizes accuracy, strong communication, and the ability to multitask in a busy hospital setting, with daily collaboration across departments and ongoing administrative support.

Qualifications

• High school diploma or equivalent required.
• College courses in Business or Health Care Administration and/or Computer Technology preferred.
• Medical terminology required within one year of employment.
• 1 year insurance/clerical experience within a hospital or medical office setting preferred.

Responsibilities

• Schedule outpatient appointments and manage registrations for multiple modalities.
• Verify insurance eligibility/benefits and obtain required authorizations to support services.
• Pre-register patients for upcoming visits and communicate details.
• Inform patients about financial responsibilities and collect payments when applicable.
• Coordinate appointment confirmations, referrals, and follow-up communications.
• Maintain accurate documentation and reconcile charge reports daily.

Skills

English Proficiency

Customer Service

Communication

Problem Solving

Multi-tasking

Shift Flexibility

Education

High school diploma or equivalent

College courses in Business or Health Care Administration

Medical terminology training within 1 year

1 year insurance/clerical experience preferred

Tools

Microsoft Office

Job description

Cape Fear Valley Health is seeking a detail-oriented Clerical role in Fayetteville, NC. You will handle scheduling for outpatient tests, verify insurance, register patients, and educate them on financial responsibilities.

The position emphasizes accuracy, strong communication, and the ability to multitask in a busy hospital setting, with daily collaboration across departments and ongoing administrative support.