Patient Access & Scheduling Specialist

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, seeks a clerical associate to support the Medical Oncology office. You will ensure efficient patient flow, enter charges, and help prepare new patient records.

Key duties include scheduling visits, posting payments, balancing the cash drawer, answering patient questions about bills, and maintaining accurate documentation. The role requires a high school diploma and clerical experience with strong communication and organization.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing to converse with the public.
• Office equipment skills.

Responsibilities

• Ensure completion of new patient information packet including consents, insurance forms and other clinical documents.
• Verify and update computer system with patient demographic and insurance information.
• Schedule appointments for follow-up visits and procedures in the computer system.
• Determine the appropriate provider, length and time of appointment.
• Accurately post charges in the computer system to the proper patient account.
• Collect and post payments from patients and prepare patient receipts.

Skills

English proficiency

Communication

Organization

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Cape Fear Valley Medical Center in Fayetteville, NC, seeks a clerical associate to support the Medical Oncology office. You will ensure efficient patient flow, enter charges, and help prepare new patient records.

Key duties include scheduling visits, posting payments, balancing the cash drawer, answering patient questions about bills, and maintaining accurate documentation. The role requires a high school diploma and clerical experience with strong communication and organization.