Patient Access, Scheduling & Billing Coordinator

Cape Fear Valley Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Clerical/Medical Office Assistant to support patient flow, billing, and records. The role involves entering charges, scheduling visits, and ensuring accurate insurance information.

Ideal candidate has a high school diploma and at least one year of clerical experience; healthcare office exposure is preferred. The position is full-time, in-office, with standard daytime hours.

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience required.
• 1 year medical business office or significant public contact experience preferred.
• Proficiency in reading, writing, and speaking English.
• Ability to deal with patients under stress.

Responsibilities

• Ensure completion of new patient information packets including consents, insurance forms and other clinical documents.
• Verify and update computer system with patient demographic and insurance information.
• Schedule appointments for follow-up visits and procedures in the computer system.
• Determine the appropriate provider, length and time of appointment.
• Accurately post charges in the computer system to the proper patient account.
• Collect and post payments from patients and prepare patient receipts.
• Maintain and responsible for cash drawer (batch) and balances and closes cash drawer.
• Answer basic questions about patients’ bills and insurance.
• Direct patients to appropriate clinical area.
• Close and secure office at the end of shift.
• Other duties as assigned.

Skills

English proficiency

Office equipment

Organizational skills

Customer service

Communication skills

Education

High School Diploma

Job description

Cape Fear Valley Medical Center in Fayetteville, NC is seeking a Clerical/Medical Office Assistant to support patient flow, billing, and records. The role involves entering charges, scheduling visits, and ensuring accurate insurance information.

Ideal candidate has a high school diploma and at least one year of clerical experience; healthcare office exposure is preferred. The position is full-time, in-office, with standard daytime hours.