Patient Experience Coordinator

American Oncology Network, Inc.; Henderson (NV); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, manage patient intake, scheduling, and financial transactions. You will ensure accurate documentation and outstanding customer service across multiple stations.

The role requires strong communication, multitasking, and experience in a healthcare setting, with proficiency in Microsoft Office and EMR systems. On-site work in Henderson, NV is expected, with coverage across locations as needed.

Qualifications

• High School Diploma required; an Associates degree is preferred.
• Experience in a healthcare setting and strong customer service focus desired.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally and verify identity per standards.
• Schedule and manage patient appointments and coordinate physician requests.
• Create and maintain patient charts in the EMR and handle billing-related documentation.
• Process patient payments, deposits, and daily reconciliations per protocol.
• Provide coverage across Patient Services stations and support multi-site operations.

Skills

Customer service

Multitasking

Interpersonal communication

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word/Excel/Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, manage patient intake, scheduling, and financial transactions. You will ensure accurate documentation and outstanding customer service across multiple stations.

The role requires strong communication, multitasking, and experience in a healthcare setting, with proficiency in Microsoft Office and EMR systems. On-site work in Henderson, NV is expected, with coverage across locations as needed.