Patient Services Specialist — Flexible Hours & PTO

American Oncology Network, Inc.; Houston, Northern (TX, KY); Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and exceptional service across multi-site offices.

The role requires coordinating between patients, physicians, and billing teams while maintaining HIPAA-compliant records. Responsibilities include greeting patients, verifying information in the EMR, handling

Qualifications

• Education: High School Diploma; Associates degree preferred
• Experience: Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients and verify identity per standards; document in EMR.
• Verify and update patient demographic information; collect payments and co-pays.
• Schedule and manage patient appointments; maintain physician schedules and resolve conflicts.
• Document and relay hospital consults, messages, and urgent information to care teams.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

MS Office proficiency

Education

High school diploma

Associates degree preferred

Tools

Microsoft Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and exceptional service across multi-site offices.

The role requires coordinating between patients, physicians, and billing teams while maintaining HIPAA-compliant records. Responsibilities include greeting patients, verifying information in the EMR, handling