Patient Services Specialist — Front Desk & Scheduling

American Oncology Network; Cumming (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to deliver front-end patient support, including intake, scheduling, and financial transactions, while ensuring accurate documentation and excellent customer service.

Responsibilities include verifying patient identities, updating demographics, posting payments, and coordinating with care teams across multiple sites. A strong focus on HIPAA-compliant records and empathetic communication is essential.

Qualifications

• Minimum of one year in a healthcare setting; physician office preferred.
• Strong customer service focus with attention to detail and multitasking ability.
• Ability to manage competing priorities in a fast-paced, multi-site environment.

Responsibilities

• Greet patients and verify identity; document in EMR.
• Schedule appointments and manage physician calendars.
• Process payments and post patient charges; collaborate with Financial Counselor as needed.
• Maintain patient records with HIPAA-compliant documentation.

Skills

Interpersonal skills

Critical thinking

Organizational skills

Multitasking

MS Word

MS Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

EMR

Billing systems

Job description

American Oncology Network is seeking a Patient Services Specialist to deliver front-end patient support, including intake, scheduling, and financial transactions, while ensuring accurate documentation and excellent customer service.

Responsibilities include verifying patient identities, updating demographics, posting payments, and coordinating with care teams across multiple sites. A strong focus on HIPAA-compliant records and empathetic communication is essential.