Patient Services Specialist - Front Desk & Scheduling

American Oncology Network, LLC; Hawaii; On-site; USD 24,796 - 42,705; Full time

Job summary

American Oncology Network, LLC is seeking a Patient Services Specialist in Hawaii to deliver front-end patient support by handling intake, scheduling, medical records, and payments with a focus on accuracy and service.

You will greet patients, verify demographic data in the EMR, manage appointments, and coordinate with the Financial Counselor as needed; cross-site coverage is possible to support multi-location operations.

Qualifications

• High School Diploma; Associates degree preferred.
• Minimum 1 year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and update demographic information in the EMR.
• Schedule and manage patient appointments, referrals, and hospital admissions as needed.
• Collect and post patient payments; coordinate with Financial Counselor for difficult cases.
• Maintain patient charts and respond to medical record requests in compliance with HIPAA.

Skills

Customer service

Communication

Multitasking

Attention to detail

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, LLC is seeking a Patient Services Specialist in Hawaii to deliver front-end patient support by handling intake, scheduling, medical records, and payments with a focus on accuracy and service.

You will greet patients, verify demographic data in the EMR, manage appointments, and coordinate with the Financial Counselor as needed; cross-site coverage is possible to support multi-location operations.