Patient Access & Experience Specialist

PREVEA HEALTH; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Service Representative at PREVEA HEALTH welcomes, registers and schedules patients and visitors in a friendly, professional manner. You will serve as a liaison between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

This full-time role in a Green Bay call center requires 1-3 years of customer service or healthcare experience, and a High School diploma.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or healthcare is preferred.
• Strong communication and empathy are essential.

Responsibilities

• Coordinate communication between patients, families, medical staff, and admin via phone, in person, or MyPrevea.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints and messages to appropriate parties.
• Assist patients with financial inquiries including policies, insurance and payments.
• Collect required payments such as co-pays and balances.
• Complete account, referral and claim edit workflows in assigned queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and deposits to staff for processing.

Skills

Communication skills

Empathy

Telephone etiquette

Multitasking

Patient communication

Education

High School Diploma or GED

Tools

MyPrevea

Job description

The Patient Service Representative at PREVEA HEALTH welcomes, registers and schedules patients and visitors in a friendly, professional manner. You will serve as a liaison between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

This full-time role in a Green Bay call center requires 1-3 years of customer service or healthcare experience, and a High School diploma.