Patient Services & Scheduling Specialist

aoncology; Fort Myers (FL); On-site; USD 23,000 - 37,000; Full time

Job summary

Florida Oncology and Hematology in Florida is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role involves greeting patients, verifying identities, updating demographics, posting payments, coordinating with physicians, and maintaining EMR data across multiple sites.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum of 1 year in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and check in per clinic policy, updating EMR and demographics.
• Schedule appointments and manage physician calendars with conflict resolution.
• Handle patient payments, receipts, and coordination with Financial Counselor.
• Maintain medical records, process documents, and respond to record requests.
• Provide coverage across stations and assist with training as needed.

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Florida Oncology and Hematology in Florida is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role involves greeting patients, verifying identities, updating demographics, posting payments, coordinating with physicians, and maintaining EMR data across multiple sites.