Patient Access & Scheduling Pro

aoncology; Fredericksburg (VA); On-site; USD 25,000 - 42,000; Full time

Job summary

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to deliver front-end patient support, including intake, scheduling, medical records, and payments. You will ensure accurate documentation, patient friendly service, and smooth operations across registration, billing, and records.

Responsibilities span greeting patients, verifying identity, updating demographics, posting co-pays, coordinating with clinicians, managing EMR entries, and supporting multi-site

Qualifications

• Front-desk patient support experience preferred
• Experience in healthcare settings is desirable
• Strong customer service and communication skills

Responsibilities

• Greet patients and verify identity; document arrival and location in EMR.
• Schedule and manage appointments, referrals, and follow-ups.
• Process patient payments and co-pays; notify Financial Counselor as needed.
• Maintain patient records, demographics, and medical history in EMR.
• Coordinate with clinicians and care team; handle messages and urgent info.
• Support cross-site operations and coverage across locations.

Skills

Customer service

Communication

Multitasking

Detail orientation

Education

High school diploma

Associate degree preferred

Tools

EMR

Job description

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to deliver front-end patient support, including intake, scheduling, medical records, and payments. You will ensure accurate documentation, patient friendly service, and smooth operations across registration, billing, and records.

Responsibilities span greeting patients, verifying identity, updating demographics, posting co-pays, coordinating with clinicians, managing EMR entries, and supporting multi-site