Patient Access & Scheduling Specialist

American Oncology Management Company; Fort Myers (FL); Hybrid; USD 23,419 - 38,572; Full time

Job summary

Florida Oncology and Hematology is seeking a Patient Services Specialist to deliver front-end patient support, handling intake, scheduling, medical records, and payments with accuracy and empathy. You will work across reception, registration, and billing functions in a busy oncology practice.

Responsibilities span greeting patients, verifying demographics, posting co-pays, scheduling per physician orders, managing EMR records, and coordinating with the care team.

Qualifications

• Minimum of one year experience in a healthcare setting.
• Patient service oriented with attention to detail.
• Ability to multitask in a fast-paced, multi-site environment.
• Proficient in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Accurately check in patients and document arrival status in the EMR.
• Verify and update patient demographics; collect and post payments and co-pays.

Skills

Interpersonal skills

Communication skills

Critical thinking

Organizational skills

Multitasking

MS Office

Customer service

Education

High School Diploma

Associates degree preferred

Tools

EMR system

Office suite

Job description

Florida Oncology and Hematology is seeking a Patient Services Specialist to deliver front-end patient support, handling intake, scheduling, medical records, and payments with accuracy and empathy. You will work across reception, registration, and billing functions in a busy oncology practice.

Responsibilities span greeting patients, verifying demographics, posting co-pays, scheduling per physician orders, managing EMR records, and coordinating with the care team.