Patient Services Coordinator

Cape-Fear-Valley-Medical-Center-; Bladenboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System's CFV Bladen Medical Associates in Bladenboro, North Carolina is seeking an outpatient clinic clerk to support patient flow, billing, and medical records. You will register patients, schedule visits, collect payments, enter ICD-10 and CPT-4 codes, and transcribe non-medical dictation under supervision.

The role requires accuracy, good communication, and customer service in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required; 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking the English language.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the provider, length, and type of appointment; schedule accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment; document receipts; prepare cash report at day’s end.
• Enter ICD-10 and CPT-4 coding for patient activity information and procedures into the data system daily.
• Transcribe non-medical dictation; submit billing invoices to the billing/collection department daily under supervision.
• File, fax and/or mail reports and records; compile and submit month end reports.
• Assist in tracking supply inventory and notify when reorders are needed.
• Greet and direct patients as receptionist and support Clinic Guest Relations policy.
• Assist as required in non-invasive medical procedures or as security observer.
• Know where administrative/medical staff can be located and direct emergency messages.
• Other duties as assigned.

Skills

English proficiency

Medical terminology

Typing 45-55 wpm

Communication skills

ICD-10/CPT-4 coding knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cape Fear Valley Health System's CFV Bladen Medical Associates in Bladenboro, North Carolina is seeking an outpatient clinic clerk to support patient flow, billing, and medical records. You will register patients, schedule visits, collect payments, enter ICD-10 and CPT-4 codes, and transcribe non-medical dictation under supervision.

The role requires accuracy, good communication, and customer service in a busy outpatient setting.