Patient Services & Scheduling Specialist

Family Health Centers of San Diego; Escondido (CA); On-site; USD 34,440 - 39,950; Full time

Job summary

Family Health Centers of San Diego is seeking a front desk patient services assistant to manage check-in and check-out, verify demographics and insurance, collect co-pays, and screen for financial assistance. You will ensure accurate EHR entries, process referrals, schedule appointments, and respond to billing inquiries.

Prior healthcare admin experience and multitasking ability are preferred. Competent cash handling, strong communication, and confidentiality are essential; bilingual skills a

Qualifications

• High School diploma or GED required.
• Medical Assistant certification, CNA certification, or Medical Terminology course preferred.
• Must have a valid California driver’s license and proof of minimum car insurance.
• Reasonable accommodation may be provided; mileage reimbursed per policy.

Responsibilities

• Manage patient check-in and check-out with demographics and insurance verification.
• Collect co-pays and payments according to coverage specifications.
• Screen for eligibility and financial assistance.
• Handle cash following policies and procedures.
• Enter patient information into the EHR accurately and timely.
• Process referrals and authorizations for specialty services.
• Schedule appointments and send reminders to patients.
• Address billing inquiries as needed; escalate issues when necessary.
• Provide proactive customer service and resolve patient concerns.
• Perform general clerical duties and other tasks as assigned.

Skills

Customer service

Healthcare experience

Cash handling

Multilingual

Education

High School diploma

Medical Assistant certification

California driver's license

Tools

EHR systems

Job description

Family Health Centers of San Diego is seeking a front desk patient services assistant to manage check-in and check-out, verify demographics and insurance, collect co-pays, and screen for financial assistance. You will ensure accurate EHR entries, process referrals, schedule appointments, and respond to billing inquiries.

Prior healthcare admin experience and multitasking ability are preferred. Competent cash handling, strong communication, and confidentiality are essential; bilingual skills a