Patient Service Representative

Family Health Centers of San Diego; United States; On-site; USD 31,684 - 37,870; Full time

Benefits offered by this job

Competitive salary

Retirement plan with employer match

Medical, dental, and vision benefits

Paid time off and holidays

Job summary

A community health organization is seeking a Patient Service Representative to provide administrative support and exceptional customer service. Responsibilities include greeting patients, scheduling appointments, and managing patient information in electronic health systems. The ideal candidate will have a high school diploma, healthcare experience, and strong communication skills. This full-time role offers competitive salary and comprehensive benefits.

Qualifications

• 1–3 years of experience in administrative/clerical support or customer service.
• Experience in a healthcare environment preferred.
• Knowledge of medical terminology; confidentiality awareness.

Responsibilities

• Greet patients, register them, and collect payments.
• Manage check-in and check-out processes efficiently.
• Enter patient information into the Electronic Health Record accurately.
• Confirm and process referrals for specialty services.

Skills

Multitasking

Customer service

Computer literacy

Effective communication

Cashiering functions

Education

High School diploma or GED

Medical Assistant certification preferred

Job description

Overview

Join to apply for the Patient Service Representative role at Family Health Centers of San Diego.

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Responsibilities

• Typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic health record system. Schedule appointments, collect specified payments, and complete insurance eligibility verification. Follow policies and procedures in collecting and handling cash. Depending on the size of the area, may encounter a high volume of patients.
• Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Ensure patient information is entered into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries as needed; escalate billing issues as appropriate.
• Maintain a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs with leadership support as needed.
• Perform general clerical duties (e.g., scanning, data tracking, and handling correspondence and packages) in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required; or equivalent education/experience meeting essential job duties and any state or federal certification requirements.
• Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.

Experience / Skills

• 1–3 years of experience in administrative/clerical support or customer service.
• Experience in a healthcare environment preferred.
• Ability to multi-task, stay flexible, maintain accuracy, and manage changing priorities in a fast-paced environment.
• Ability to work in a team-based setting or independently.
• Strong computer literacy to enter information, manage and schedule appointments, and access electronic medical records.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Effective written and verbal communication skills with a diverse patient population.
• Basic understanding of medical terminology; confidentiality awareness.
• Multilingual preferred (English, Spanish, Arabic, Somali) depending on priorities and locations.
• Flexibility to adapt to changing priorities and situations.

Rewards / Benefits

• Job type: Regular Full Time
• Competitive salary with excellent benefits
• Retirement plan with employer match
• Paid time off, extended sick leave and paid holidays
• Medical/dental/vision, FSA, life insurance
• Employee discounts and wellness programs

In the spirit of pay transparency, the base salary range for this position is $23.00 - $27.49 per hour, exclusive of fringe benefits. Final base compensation will be determined based on location, qualifications, and experience. Hiring at the maximum of the range is unlikely to allow for future salary growth. A comprehensive benefits package is offered. More information is available here: FHCSD Wellness – Employee Hub.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industries: Non-profit organizations, Hospitals and Health Care, Mental Health Care