Patient Access & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego is seeking a Front Desk/Call Center Specialist to handle customer service, registration, appointment scheduling and insurance verification. This role requires handling multi-line calls, entering data in EPIC, and relaying medical messages to patients and clinic staff.

Ideal candidates have strong communication, organization, and the ability to navigate multiple systems during calls, with experience in healthcare settings. Some shifts and locations may vary to meet business needs.

Qualifications

• Three years of customer service experience.
• Experience with registration, appointment scheduling and insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient with multiple computer systems during calls.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to meet deadlines with limited supervision.

Responsibilities

• Assist with customer service, registration, appointment scheduling and insurance verification.
• Interview patients by telephone to obtain demographic and financial information.
• Verify insurance eligibility for outpatient services.
• Operate EPIC to input information and relay medical messages to patient and staff.
• Advise patients of clinic deposit requirements.
• Handle duties that could include ambulatory front desk and call center assignments.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Third-party payors

Communication skills

Multisystem navigation

Organizational skills

Problem-solving

Tools

EPIC

Cadence

Job description

UC San Diego is seeking a Front Desk/Call Center Specialist to handle customer service, registration, appointment scheduling and insurance verification. This role requires handling multi-line calls, entering data in EPIC, and relaying medical messages to patients and clinic staff.

Ideal candidates have strong communication, organization, and the ability to navigate multiple systems during calls, with experience in healthcare settings. Some shifts and locations may vary to meet business needs.