Patient Access & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego is seeking a Front Desk/Call Center Specialist to support patient registration, appointment scheduling and insurance verification in a busy clinic setting. You will answer multi-line calls, verify eligibility with third-party payors, relay medical messages to staff, explain deposit requirements, and assist with front desk and call center tasks across different hours and locations.

You will work under supervision to ensure smooth operations and excellent patient service in a dynamic

Qualifications

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

Responsibilities

• Answer multi-line calls and handle patient registrations and scheduling.
• Verify insurance eligibility for outpatient services.
• Relate medical messages clearly to patients and clinic staff.
• Explain clinic deposit requirements per UCSD policy.
• Assist with front desk and call center duties across hours and locations.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Communication skills

Organizational skills

Problem-solving

Tools

EPIC

Cadence

Job description

UC San Diego is seeking a Front Desk/Call Center Specialist to support patient registration, appointment scheduling and insurance verification in a busy clinic setting. You will answer multi-line calls, verify eligibility with third-party payors, relay medical messages to staff, explain deposit requirements, and assist with front desk and call center tasks across different hours and locations.

You will work under supervision to ensure smooth operations and excellent patient service in a dynamic