Patient Access & Scheduling Specialist

Family Health Centers of San Diego; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Family Health Centers of San Diego is seeking a Patient Call Center Specialist to answer inbound calls, provide information, and guide patients to the correct departments. You will assist with scheduling, rescheduling, and pre-registration tasks while documenting outcomes in the system.

The ideal candidate has a high school diploma or GED, at least 2 years in customer service, and preferably 6 months in a call center, with strong communication skills and the ability to multitask in a fast-paced

Qualifications

• High school diploma or GED required.
• 2 years customer service experience required.
• Minimum 6 months experience in a Call Center preferred.
• Knowledge of medical terminology and/or medical front office procedures preferred.
• Ability to multi-task in a fast-paced, high workload environment.
• Trilingual in Spanish/English/Arabic preferred.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy.

Responsibilities

• Answer inbound telephone calls in assisting patients needing information.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers to the appropriate area in a timely fashion.
• Provide information requested and ensure caller has all necessary information.
• Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary.
• Accurately document outcomes and input into the computer system accurately and timely.
• Seek assistance on unusual circumstances and issues that may arise.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Multitasking

Effective communication

Language skills

Education

High school diploma or GED

Job description

Family Health Centers of San Diego is seeking a Patient Call Center Specialist to answer inbound calls, provide information, and guide patients to the correct departments. You will assist with scheduling, rescheduling, and pre-registration tasks while documenting outcomes in the system.

The ideal candidate has a high school diploma or GED, at least 2 years in customer service, and preferably 6 months in a call center, with strong communication skills and the ability to multitask in a fast-paced