Patient Access & Service Coordinator

Family Health Centers of San Diego; National City (CA); On-site; USD 3,444,000 - 4,012,000; Full time

Job summary

Family Health Centers of San Diego (FHCSD) is seeking an administrative professional to manage patient check-in/out, handle cash payments, and support scheduling across multiple sites. The role emphasizes accuracy, confidentiality, and strong communication with diverse patients.

Candidates should have a High School diploma or GED, healthcare environment experience preferred, and be comfortable using EMR systems. Travel between sites may be required; valid CA driver’s license is expected.

Qualifications

• 1–3 years in administrative/clerical support or customer service.
• Healthcare environment experience preferred.
• Able to multitask and adapt to a fast-paced workload.

Responsibilities

• Manage patient check-in and check-out with ID, demographic, and insurance data.
• Collect co-pays and screen for eligibility and financial assistance.
• Process referrals and authorizations for specialty services.
• Schedule appointments and send reminders/recall notifications.
• Respond to billing inquiries and escalate issues as needed.
• Maintain accurate entry of patient information into EMR.
• Perform general clerical duties and file/document as required.
• Uphold confidentiality and provide excellent patient service.

Skills

Customer service

Multi-tasking

Confidentiality

Computer literacy

Communication skills

Education

High School diploma or GED

Medical Assistant certification (preferred)

Tools

EMR systems

Job description

Family Health Centers of San Diego (FHCSD) is seeking an administrative professional to manage patient check-in/out, handle cash payments, and support scheduling across multiple sites. The role emphasizes accuracy, confidentiality, and strong communication with diverse patients.

Candidates should have a High School diploma or GED, healthcare environment experience preferred, and be comfortable using EMR systems. Travel between sites may be required; valid CA driver’s license is expected.