Patient Access & Front Desk Specialist

Family Health Centers of San Diego; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Family Health Centers of San Diego is seeking an administrative assistant to support patient check-in/out, verify demographics and insurance, and collect co-pays. The role requires solid customer service skills and accuracy with data entry into the Electronic Health Record.

Ideal candidates have 1–3 years in healthcare or clerical support, strong communication abilities, and a willingness to travel between sites.

Qualifications

• High School diploma or GED required.
• 1–3 years of administrative/clerical support or customer service experience preferred.
• Medical terminology knowledge or related certification preferred.

Responsibilities

• Manage patient check-in and check-out, verify identity and insurance information.
• Collect co-pays and payments; screen for eligibility and financial assistance.
• Handle cash following policy; ensure accurate entry into the EHR.
• Process referrals and authorizations for specialty services.
• Schedule appointments and send reminder notifications.
• Respond to billing inquiries and escalate issues when needed.
• Provide proactive customer service and identify patient needs.

Skills

Customer service

Multi-tasking

Communication

Confidentiality

Bilingual preferred

Education

High School diploma or GED

Medical Assistant certificate / training

Tools

EHR system

Job description

Family Health Centers of San Diego is seeking an administrative assistant to support patient check-in/out, verify demographics and insurance, and collect co-pays. The role requires solid customer service skills and accuracy with data entry into the Electronic Health Record.

Ideal candidates have 1–3 years in healthcare or clerical support, strong communication abilities, and a willingness to travel between sites.