Patient Services & Scheduling Specialist

Duke Careers; Durham (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Patient Service Associate for Duke Children’s Primary Care South Durham to support clinic operations, patient check-in/out, scheduling, and billing tasks. The role emphasizes accurate patient identification, data entry, and courteous service, coordinating with clinicians and office staff to ensure smooth daily workflows and timely patient care.

Candidates should have at least one year of experience in healthcare or patient-facing roles and be comfortable

Qualifications

• High school education or equivalent.
• Minimum 1 year of direct patient service experience.
• Healthcare setting preferred.
• Experience coordinating multiple tasks.

Responsibilities

• Prepare for clinic visits and review next day patients.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and verify demographics.
• Post payments and balance accounts.
• Explain billing to patients per policies.
• Schedule tests and procedures.
• Manage patient records and coordination with labs.

Skills

Data entry

Medical terminology

Telephone etiquette

Organization

Prioritization

Communication

Customer service

Policy compliance

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health in Durham, NC is seeking a Patient Service Associate for Duke Children’s Primary Care South Durham to support clinic operations, patient check-in/out, scheduling, and billing tasks. The role emphasizes accurate patient identification, data entry, and courteous service, coordinating with clinicians and office staff to ensure smooth daily workflows and timely patient care.

Candidates should have at least one year of experience in healthcare or patient-facing roles and be comfortable