Patient Services Associate - Healthcare Admin & Scheduling

Duke Careers; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Duke Primary Care in Durham, NC is seeking a Patient Service Associate to support daily clinic operations, including check-in/check-out, posting charges, and scheduling patient appointments. You will deliver exceptional customer service and help coordinate referrals and messages for physicians and staff.

The role emphasizes accuracy in patient information, billing workflows, and pre-visit preparation to ensure smooth clinic flow and patient satisfaction.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and communicate effectively.

Responsibilities

• Coordinate and perform a variety of administrative tasks to support daily clinic operations.
• Check-in and check-out patients; manage appointments and postings.
• Handle messages, scheduling, referrals, and billing communications.
• Assist with preparing new patient charts and handling patient records.
• Support accuracy of patient demographics and encounter forms.

Skills

Basic PC skills

Medical terminology

Telephone etiquette

Education

High school education

Tools

Maestro Care

Job description

Duke Primary Care in Durham, NC is seeking a Patient Service Associate to support daily clinic operations, including check-in/check-out, posting charges, and scheduling patient appointments. You will deliver exceptional customer service and help coordinate referrals and messages for physicians and staff.

The role emphasizes accuracy in patient information, billing workflows, and pre-visit preparation to ensure smooth clinic flow and patient satisfaction.