Patient Care Coordinator: Front Desk & Scheduling

Duke Careers; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Job summary

Duke Primary Care Croasdaile in Durham, NC is seeking a Patient Service Associate to support daily clinic operations. You will check in and check out patients, verify identities, schedule appointments, and post charges with care and accuracy, while delivering friendly, professional service.

This regular, on-site role involves coordinating referrals, handling patient communications, managing records, and ensuring policy compliance.

Qualifications

• Knowledge of basic grammar and Math as taught in high school.
• Experience in patient-facing roles preferred.
• Ability to verify patient information and manage records.

Responsibilities

• Check in and check out patients and verify identities.
• Schedule appointments and post charges accurately.
• Deliver friendly, professional service to patients and families.
• Coordinate referrals and manage patient communications.
• Maintain records and ensure policy compliance.

Skills

Basic PC and data entry

Medical terminology

Telephone etiquette

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

Duke Primary Care Croasdaile in Durham, NC is seeking a Patient Service Associate to support daily clinic operations. You will check in and check out patients, verify identities, schedule appointments, and post charges with care and accuracy, while delivering friendly, professional service.

This regular, on-site role involves coordinating referrals, handling patient communications, managing records, and ensuring policy compliance.