Patient Access & Scheduling Specialist

American Oncology Network, Inc.; United States; On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support at Messino Cancer Centers. You will manage intake, scheduling, medical records, and financial transactions with accuracy and outstanding customer service.

Ideal candidates have a HS diploma, 1+ year healthcare experience, and strong communication skills; familiarity with EMR systems preferred. On-site role with multi-site coverage requirements.

Qualifications

• Education: High School Diploma; an Associate degree preferred.
• Experience: minimum one year in healthcare; physician office preferred.
• Customer service focus with strong attention to detail and multitasking.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document arrival in the EMR.
• Update patient demographics and collect/post payments with receipts.
• Schedule and manage appointments, referrals, and hospital admissions as ordered.
• Maintain physician schedules and resolve conflicts; coordinate changes.
• Document and relay hospital consults and urgent information to care team.
• Manage records, billing docs, and HIPAA-compliant file handling.

Skills

Interpersonal skills

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support at Messino Cancer Centers. You will manage intake, scheduling, medical records, and financial transactions with accuracy and outstanding customer service.

Ideal candidates have a HS diploma, 1+ year healthcare experience, and strong communication skills; familiarity with EMR systems preferred. On-site role with multi-site coverage requirements.