Patient Services Specialist: Front Desk, Scheduling & Records

Oncology Voice Network LLC; Houston (TX); Hybrid; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist Float in Houston, TX. The role provides front-end patient support, including intake, scheduling, medical records, and financial transactions, with cross-coverage across stations as needed.

Responsibilities include greeting patients, checking in, updating demographics, collecting payments, scheduling, and maintaining EMR records. Requires strong customer service, multitasking, and proficiency with Microsoft Office.

Qualifications

• Education: High School Diploma; Associates degree preferred
• Minimum of one year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and caregivers professionally; check in and document arrival in EMR
• Schedule and manage patient appointments; coordinate physician schedules
• Maintain patient charts in the EMR and billing systems; obtain missing records
• Process, file and distribute documents; respond to medical record requests in HIPAA-compliant manner
• Support coverage across multiple Patient Services stations and locations; assist onboarding of new staff
• Balance cash drawers; post patient payments and reconcile daily transactions

Skills

Customer service

Interpersonal communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR (Electronic Medical Records)

Job description

American Oncology Network is seeking a Patient Services Specialist Float in Houston, TX. The role provides front-end patient support, including intake, scheduling, medical records, and financial transactions, with cross-coverage across stations as needed.

Responsibilities include greeting patients, checking in, updating demographics, collecting payments, scheduling, and maintaining EMR records. Requires strong customer service, multitasking, and proficiency with Microsoft Office.