Patient Experience Front Desk Specialist

Summit Health; Bridgewater (MA); On-site; USD 51,949,000 - 63,097,000; Full time

Job summary

VillageMD is seeking a friendly and detail-oriented Patient Services Representative to support patient flow at multiple office locations. You will greet patients, handle registrations, verify insurance, collect payments, and coordinate scheduling according to departmental guidelines, ensuring a positive experience for every visitor.

The role emphasizes strong communication, English proficiency, and the ability to multitask while maintaining accuracy in patient accounts and records.

Qualifications

• High school diploma or GED required; English proficiency essential.
• Associate degree is preferred but not required for the role.
• Strong customer-service focus and ability to multitask in a fast-paced environment.

Responsibilities

• Greet visitors and direct them professionally.
• Manage patient registration to ensure smooth flow of operations.
• Answer phones, relay messages, and demonstrate appropriate etiquette.
• Verify insurance information and update patient records.
• Schedule appointments and manage pre-authorization workflows.

Skills

Customer service

Communication

English proficiency

Education

High School diploma or GED

Associate degree preferred

Tools

EHR

Practice Management

Clinical Systems

Job description

VillageMD is seeking a friendly and detail-oriented Patient Services Representative to support patient flow at multiple office locations. You will greet patients, handle registrations, verify insurance, collect payments, and coordinate scheduling according to departmental guidelines, ensuring a positive experience for every visitor.

The role emphasizes strong communication, English proficiency, and the ability to multitask while maintaining accuracy in patient accounts and records.