Patient Experience Coordinator

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD seeks a friendly, detail-focused front desk administrator to join a busy medical office. You will greet patients, manage registrations, verify insurance, and handle phone inquiries with a commitment to excellent service.

The role requires strong multitasking, English communication skills, basic computer proficiency, and experience with EHR/Practice Management systems to support clinical and administrative staff.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Previous PSR experience preferred.
• Excellent English communication skills, both written and spoken.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic computer skills required; experience with standard office technology preferred.
• Experience with EHR and Practice Management systems preferred.

Responsibilities

• Greet visitors, patients, and families; direct them appropriately.
• Maintain efficient patient flow through registration and provide customer service.
• Answer phones, take messages, and route to the correct staff.
• Inform patients of delays and assist with comfort during delays.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile daily payments and match billing slips to the schedule.
• Scan insurance cards, verify insurance using online systems, update accounts.
• Update patient demographics, insurance, HIPAA forms and financial waivers.
• Schedule appointments per department guidelines and manage waitlists.
• Assist with pre-authorizations and referrals; enter data into systems.
• Communicate issues to Office Supervisor/Manager promptly.

Skills

Customer service

Communication

Multitasking

Office software

Education

High School Diploma or GED

Associate Degree preferred

PSR experience preferred

Tools

EHR

Practice Management System

Windows-based tools

Job description

VillageMD seeks a friendly, detail-focused front desk administrator to join a busy medical office. You will greet patients, manage registrations, verify insurance, and handle phone inquiries with a commitment to excellent service.

The role requires strong multitasking, English communication skills, basic computer proficiency, and experience with EHR/Practice Management systems to support clinical and administrative staff.