Patient Services Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly and efficient Patient Service Representative to greet patients, register visits, verify insurance, and manage scheduling. The role requires strong customer service and accurate data entry skills in a fast-paced medical setting.

The position involves assisting with payments, deposits, and pre-authorizations while maintaining a positive patient experience across satellite offices. Strong English communication is essential.

Qualifications

• High School diploma or GED; associate degree preferred.
• Ability to communicate in English, both oral and written.
• Excellent customer service and multitasking skills.

Responsibilities

• Greet visitors, patients and families warmly and direct them appropriately.
• Maintain efficient patient flow through registration and provide services.
• Answer phones promptly, take messages and route to the right person.
• Inform patients of delays and assist with comfort while waiting.
• Process payments, issue receipts and reconcile daily payments.
• Scan insurance cards, verify eligibility and update patient records.
• Schedule appointments and manage waitlists per department guidelines.
• Enter orders for tests/procedures and coordinate with staff.
• Assist with pre-authorizations and referrals per guidelines.
• Communicate issues to Office Supervisor promptly.

Skills

Customer service

English communication

Multitasking

Education

High School diploma or GED

Associate degree preferred

Tools

EHR systems

Practice Management System

Windows OS

Job description

VillageMD is seeking a friendly and efficient Patient Service Representative to greet patients, register visits, verify insurance, and manage scheduling. The role requires strong customer service and accurate data entry skills in a fast-paced medical setting.

The position involves assisting with payments, deposits, and pre-authorizations while maintaining a positive patient experience across satellite offices. Strong English communication is essential.