Patient Access Specialist II — Scheduling & Verification

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Boston Medical Center is seeking a Patient Access Representative II to support the Primary Care Clinic. The role focuses on patient access operations, including registration, scheduling, insurance verification, and visit management, delivering a positive patient experience.

Part-time schedule, strong communication and computer skills required. Relevant experience with EHRs and billing systems is preferred; training is provided to learn our processes and policies.

Qualifications

• Associates degree plus one year relevant experience or High School Diploma/GED plus three years relevant experience.
• Experience with electronic health record, registration & billing systems or ability to learn such systems.

Responsibilities

• Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.).
• Ensures proper functioning of the department through completing tasks including: insurance verification, prior authorization, referral reconciliation, referral processing (urgent and routine) and manages work queues.
• Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
• Communicates with patients across platforms including phone, text and MyChart.
• Collaborates with providers and care team members (community health worker, social worker, nurse) to ensure patient form requests are completed timely.
• Manages medical record requests from patients and outside organizations: scans external medical record documents into EHR per protocol.
• Provides exceptional customer service to ensure and excellent patient experience
• Perform other duties as needed.

Skills

Communication

Confidentiality

Multitasking

Microsoft Office

Education

Associates degree +1 year experience

High School Diploma/GED +3 years experience

Bachelor’s Degree

Tools

MS Word

Excel

Access

PowerPoint

Job description

Boston Medical Center is seeking a Patient Access Representative II to support the Primary Care Clinic. The role focuses on patient access operations, including registration, scheduling, insurance verification, and visit management, delivering a positive patient experience.

Part-time schedule, strong communication and computer skills required. Relevant experience with EHRs and billing systems is preferred; training is provided to learn our processes and policies.