Patient Services Specialist - Part Time Onsite

Akron Children’s Hospital; Canton (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Akron Children’s Hospital in Canton, OH is seeking a Part-Time Patient Service Representative for 32 hours/week (7:45 am - 6:00 pm, variable shifts). This onsite role focuses on visit preparation, patient arrival, payments and creating a positive patient experience.

You’ll greet patients, handle co-pays, schedule visits, manage front desk tasks, ensure HIPAA compliance and support cross-functional clerical duties.

Qualifications

• High school diploma or equivalent required.
• Clerical/administrative experience preferred.
• Experience in a healthcare setting preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.

Responsibilities

• Greet patients and families, provide prompt, caring responses.
• Perform visit preparation, co-pay collection, patient tracking and other duties under supervision.
• Schedule patient visits or diagnostic testing.
• Manage third-party payors and co-pay collection.
• Handle routine clerical tasks: faxing, copying, filing, mailings, calls.
• Maintain front desk inventory and communicate needs to staff.
• Set and adjust priorities based on workload and deadlines, ensuring smooth operations.
• Ensure waiting area and department appearance is clean and organized.
• Participate in clerical cross-coverage when needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Skills

Interpersonal communication

Organizational skills

Microsoft Office

Healthcare environment

Medical terminology

Scheduling software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children’s Hospital in Canton, OH is seeking a Part-Time Patient Service Representative for 32 hours/week (7:45 am - 6:00 pm, variable shifts). This onsite role focuses on visit preparation, patient arrival, payments and creating a positive patient experience.

You’ll greet patients, handle co-pays, schedule visits, manage front desk tasks, ensure HIPAA compliance and support cross-functional clerical duties.