Patient Experience & Scheduling Coordinator

Akron Children’s Hospital; Akron, Northern (OH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The Patient Service Representative at Akron Children's Hospital provides a comprehensive set of business, financial and appointment-related services, including visit preparation, patient arrival and departure, payment processing and creating a positive patient experience.

Key responsibilities include greeting patients and families, collecting co-pays, scheduling visits, maintaining front desk organization and ensuring HIPAA compliance, with a focus on courteous service and efficient office

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills with prioritization ability.
• Proficiency in Microsoft Office programs.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Perform visit prep, co-pay collection, patient tracking as assigned.
• Schedule patient visits or diagnostic testing.
• Manage third-party payors and co-pay collections.
• Maintain front desk inventory and routine office duties.
• Ensure HIPAA compliance and patient data privacy.
• Support cross-coverage and adjust priorities as needed.
• Maintain department appearance and waiting area cleanliness.

Skills

Interpersonal communication

Customer service

Scheduling

Co-pay collection

HIPAA compliance

Organizational skills

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Job description

The Patient Service Representative at Akron Children's Hospital provides a comprehensive set of business, financial and appointment-related services, including visit preparation, patient arrival and departure, payment processing and creating a positive patient experience.

Key responsibilities include greeting patients and families, collecting co-pays, scheduling visits, maintaining front desk organization and ensuring HIPAA compliance, with a focus on courteous service and efficient office