Patient Concierge & Scheduling Specialist

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide front desk support, greet patients, and manage visits and payments. The role involves scheduling, co-pay collection, and maintaining a smooth patient flow in a busy clinic environment.

The candidate will use Microsoft Office tools, communicate effectively with families and staff, and ensure HIPAA compliance while delivering excellent service.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Experience in healthcare environment preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet patients and families with prompt, caring responses.
• Perform point-of-service activities including co-pay collection.
• Schedule patient visits or testing using hospital procedures.
• Handle third-party payer interactions and co-pays.
• Maintain front desk inventory and office duties.
• Ensure HIPAA compliance and protect patient information.
• Support office operations and cross-coverage as needed.

Skills

Interpersonal skills

Customer service

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Akron Children's is seeking a Patient Service Representative to provide front desk support, greet patients, and manage visits and payments. The role involves scheduling, co-pay collection, and maintaining a smooth patient flow in a busy clinic environment.

The candidate will use Microsoft Office tools, communicate effectively with families and staff, and ensure HIPAA compliance while delivering excellent service.