Patient Services & Scheduling Coordinator

Akron Children's Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital in Akron is seeking a Patient Service Representative for an onsite endocrinology unit. The role focuses on patient arrivals, payments, visit preparation and delivering a positive patient experience in a full-time setting.

The position requires strong organizational and communication skills, experience with Microsoft Office, and a commitment to HIPAA guidelines to ensure accurate processing and smooth clinic operations.

Qualifications

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant clerical or administrative duties in an office setting is preferred.
• Years of experience supervising: None.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities (visit preparation, co-pay collection, patient tracking and other duties) as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, etc.
• Responsible for ensuring front desk inventory is maintained and communicates the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and deadlines.
• Ensure overall department appearance including cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Skills

Customer service

Interpersonal communication

HIPAA compliance understanding

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic Medical Records (EMR)

Microsoft Office

Job description

Akron Children's Hospital in Akron is seeking a Patient Service Representative for an onsite endocrinology unit. The role focuses on patient arrivals, payments, visit preparation and delivering a positive patient experience in a full-time setting.

The position requires strong organizational and communication skills, experience with Microsoft Office, and a commitment to HIPAA guidelines to ensure accurate processing and smooth clinic operations.