Patient Services & Scheduling Navigator

University of Utah Health; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Utah Health is seeking a patient-focused scheduling specialist to coordinate appointments, manage waitlists, and verify patient information. This role supports patients before, during, and after visits, ensuring smooth scheduling and communication with clinical staff.

Responsibilities include handling complex inquiries, processing payments, and assisting with referrals while coordinating care across multiple departments. Strong EPIC scheduling knowledge is essential for success.

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role.

Responsibilities

• Schedule and coordinate appointments, including pre/post-op care and imaging across departments.
• Manage waitlists, open appointment slots, and adjust capacity across locations.
• Confirm appointments and provide pre-procedure instructions to patients.

Skills

Epic scheduling

Insurance verification

Care coordination

Administrative workflows

Microsoft Office

Communication

Multi-location scheduling

Tools

Epic

Job description

University of Utah Health is seeking a patient-focused scheduling specialist to coordinate appointments, manage waitlists, and verify patient information. This role supports patients before, during, and after visits, ensuring smooth scheduling and communication with clinical staff.

Responsibilities include handling complex inquiries, processing payments, and assisting with referrals while coordinating care across multiple departments. Strong EPIC scheduling knowledge is essential for success.