Patient Scheduling Pro: Elevate Care & Service

Utah

Salt Lake City (UT)

Hybrid

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

University of Utah Health Hospitals and Clinics is seeking a call center associate to support patient scheduling and provider messaging. The role ensures accurate information flow between medical staff and departments and emphasizes customer-focused service in a fast-paced environment.

Responsibilities include resolving inquiries, maintaining schedule adherence, and handling diverse customer contacts. The position is non-clinical and requires strong communication skills and computer literacy,

Qualifications

One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Preferred: Experience with Epic and Outlook.

Responsibilities

Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner, including scheduling requests, provider messages, inquiries, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.