Patient Services & Scheduling Coordinator II

UCSF Health, AG; Oakland (CA); Presencial; USD 52.000 - 75.000; Tempo integral

Resumo da vaga

UCSF Medical Center is seeking a Practice Coordinator 2 to represent the administrative team and support practice operations at UCSF campuses as needed. You will handle CRM messages, referrals, APeX, and billing tasks while maintaining patient-focused service and accurate information flow.

The role requires strong customer service, multitasking, and software skills, with a focus on collaboration across clinical and management teams in an outpatient setting.

Qualificações

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Proven ability to navigate multiple patient records systems and use at least two Office-type software programs (Outlook, Word, Excel).
• Strong computer skills and ability to sit at a computer terminal with headset for extended periods.
• Excellent customer service, communication, and interpersonal skills, both over the phone and in person.
• Experience with referrals, scheduling, and medical office workflows is preferred.

Responsabilidades

• Represent the administrative team as the public face of the Practice and support operations across administrative, clinical, and management teams.
• Manage CRM messages, telephone encounters, referrals, and APeX in-baskets; handle scanning and filing.
• Assist with authorization and billing processes and ensure accurate information flow between medical staff and departments.

Conhecimentos

Customer service

Multitasking

Computer skills

Office software proficiency

Communication skills

Problem solving

Formação

College degree

High school diploma or equivalent

Ferramentas

EPIC

Descrição da vaga

UCSF Medical Center is seeking a Practice Coordinator 2 to represent the administrative team and support practice operations at UCSF campuses as needed. You will handle CRM messages, referrals, APeX, and billing tasks while maintaining patient-focused service and accurate information flow.

The role requires strong customer service, multitasking, and software skills, with a focus on collaboration across clinical and management teams in an outpatient setting.