Patient Services & Scheduling Coordinator II

Baptist Memorial Health Care Corporation; Huntingdon (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Tennessee is seeking a Coordinator-Customer Service who serves as the first point of contact for patients and visitors, handling administrative and customer service tasks to ensure a smooth clinic experience.

The role coordinates office activities, may assist with financial counseling, scheduling, insurance verification, and appointment reminders, while maintaining confidentiality and professional communication with patients and staff.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or completed collegiate/medical trade program.
• Excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays and deductibles to ensure accurate billing information.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Handles scheduling, demographic and insurance data entry in the practice management system.
• Answers phones and directs messages to maintain workflow.
• Gathers and documents information for patient financial counseling when appropriate.
• Performs financial counseling and may collect co-pays or past due balances.

Skills

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Baptist Memorial Health Care Corporation in Tennessee is seeking a Coordinator-Customer Service who serves as the first point of contact for patients and visitors, handling administrative and customer service tasks to ensure a smooth clinic experience.

The role coordinates office activities, may assist with financial counseling, scheduling, insurance verification, and appointment reminders, while maintaining confidentiality and professional communication with patients and staff.