Patient Experience & Billing Coordinator

Baptist Memorial Health Care Corporation; Huntingdon (TN); On-site; USD 34,000 - 56,000; Full time

Job summary

The Coordinator-Customer Service at Baptist Memorial Health Care Corporation serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff.

Coordinates and directs the office activities of the physician practice. Responsibilities include verifying insurance, scheduling appointments, collecting co-pays, and providing financial counseling

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or collegiate/medical trade completion.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional communication.
• Answers phones, directs messages, and maintains workflow.
• Schedules appointments and gathers demographic/insurance information.
• Inputs accurate data into the practice management system.
• Provides financial counseling and arranges payments as needed.
• Ensures confidentiality and organized records.

Skills

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Tools

Practice management software

Job description

The Coordinator-Customer Service at Baptist Memorial Health Care Corporation serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff.

Coordinates and directs the office activities of the physician practice. Responsibilities include verifying insurance, scheduling appointments, collecting co-pays, and providing financial counseling