Patient Services & Billing Coordinator

Baptist; Covington (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist is seeking a Customer Service Coordinator for Tipton Family Medicine in Covington, TN. The role focuses on patient interactions, billing accuracy, appointment processing, and daily cash reconciliation, with overtime and callbacks as needed.

The position requires experience with insurance billing, medical terminology, and strong customer service skills, plus associates degree or medical trade training. Knowledge of Windows applications is preferred.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Collegi ate or medical trade completion. Associates Degree.
• Type 30 wpm and 10-key data entry experience.
• Proficient in Windows applications and basic computer literacy.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Handle daily billing, appointments, and cash/bank reconciliation.
• Maintain confidentiality and organized records.
• Assist patients with financial counseling and fee collection.
• Provide courteous, professional customer service in person and over the phone.

Skills

Customer relations

Medical terminology

Typing 30 wpm

10-key entry

Windows basics

Education

Associates Degree

Job description

Baptist is seeking a Customer Service Coordinator for Tipton Family Medicine in Covington, TN. The role focuses on patient interactions, billing accuracy, appointment processing, and daily cash reconciliation, with overtime and callbacks as needed.

The position requires experience with insurance billing, medical terminology, and strong customer service skills, plus associates degree or medical trade training. Knowledge of Windows applications is preferred.