Patient Services & Scheduling Coordinator

Mercy Medical Center; United States; On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Talent Tuesdays

Open-house hiring events

Job summary

Mercy Cedar Rapids is seeking a friendly and detail-oriented Medical Office Scheduler to support patient-centered care. You will handle phone calls, schedule and confirm visits, and assist with medical records and billing queries.

The role emphasizes accurate communication, timely data entry, and teamwork within Mercy Plastic Surgery Clinic and broader Mercy offices. Candidates with 1 year of customer service experience and a high school diploma are encouraged to apply.

Qualifications

• Excellent communication and customer service skills, strong computer abilities, organized with good time management and attention to detail.
• Previously worked in a medical office environment is preferred.
• One year of relevant customer service experience preferred; medical office experience preferred.

Responsibilities

• Answer telephone calls promptly and professionally and convey messages accurately.
• Prepare and review incoming medical records for provider visits.
• Schedule, cancel, reschedule, and confirm patient appointments per office procedures.
• Assist with patient education related to scheduled tests or procedures.
• Handle routine billing questions and route complex questions to Billing.
• Process medical record requests in a timely manner.
• Cross-cover other clerical staff as needed and maintain a clean work area.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma

Tools

EPIC

Scheduling software

Job description

Mercy Cedar Rapids is seeking a friendly and detail-oriented Medical Office Scheduler to support patient-centered care. You will handle phone calls, schedule and confirm visits, and assist with medical records and billing queries.

The role emphasizes accurate communication, timely data entry, and teamwork within Mercy Plastic Surgery Clinic and broader Mercy offices. Candidates with 1 year of customer service experience and a high school diploma are encouraged to apply.