Patient Services & Scheduling Specialist

Mercycare; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Cedar Rapids is seeking a diligent medical office clerk to support patient-centered care and provide essential administrative and clerical assistance. The role involves answering calls, scheduling visits, handling medical records, and supporting billing inquiries with accuracy and courtesy.

Ideal candidates have strong communication, computer skills, and experience in a medical office setting. This on-site position requires high school completion and attention to detail in a fast-paced

Qualifications

• Excellent communication and customer service skills.
• Proficient computer and office software skills.
• Strong organization and time management abilities.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Answers telephone in a friendly, prompt, and professional manner.
• Conveys messages accurately and appropriately.
• Prepares incoming medical record information for provider visits.
• Schedules, cancels, reschedules and confirms patient visits according to procedures.
• Provides patient education as needed for scheduled tests and procedures.
• Handles routine billing questions and forwards complex items to billing.
• Responds to medical record requests in a timely manner.
• Maintains proper use of scheduling software and clinical software basics.
• Cross-covers for other clerical staff as needed.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma

Tools

EPIC

Job description

Mercy Cedar Rapids is seeking a diligent medical office clerk to support patient-centered care and provide essential administrative and clerical assistance. The role involves answering calls, scheduling visits, handling medical records, and supporting billing inquiries with accuracy and courtesy.

Ideal candidates have strong communication, computer skills, and experience in a medical office setting. This on-site position requires high school completion and attention to detail in a fast-paced