Patient Services Coordinator: Scheduling & Front Desk Support

Mercy Medical Center; United States; On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Talent Tuesdays

Job summary

Mercy Medical Center in Cedar Rapids is seeking an administrative receptionist to provide patient-focused clerical support. You will answer calls, schedule visits, and prepare records for providers, ensuring accurate messaging and timely responses.

This role supports MMC General Surgery and requires strong communication, computer, and organizational skills. Weekend and shift coverage may apply as part of a comprehensive front-desk team.

Qualifications

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail.
• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Conveys messages accurately and appropriately.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Provides patient education as needed for the scheduled test/procedures.
• Handles routine billing questions and forwards complex questions to Mercy billing.
• Responds to medical record requests in a timely manner.
• Maintains patient demographics and insurance information in EPIC and scheduling software.
• Registration of new patients into EPIC system including all demographic information and insurance information.
• Assists support team members with scanning required documents into Epic.
• Cross trains on all task areas including prior authorizations, no show letters, claim edit and referral work queue, etc.

Skills

Communication skills

Customer service

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic Scheduling

Scheduling software

Outlook

Job description

Mercy Medical Center in Cedar Rapids is seeking an administrative receptionist to provide patient-focused clerical support. You will answer calls, schedule visits, and prepare records for providers, ensuring accurate messaging and timely responses.

This role supports MMC General Surgery and requires strong communication, computer, and organizational skills. Weekend and shift coverage may apply as part of a comprehensive front-desk team.