Patient Experience & Scheduling Specialist

Mercycare; Cedar Rapids, Northern (IA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Talent Tuesdays

Job summary

Mercy Cedar Rapids is seeking a Medical Office Assistant to provide clerical support and patient-centered service in our busy office. You will answer calls, schedule visits, handle messaging, collect payments, and support Epic-based workflows according to Mercy policies.

Ideal candidates have at least one year in a medical office and strong communication skills, accurate data entry, and comfort using EPIC, RightFax and related systems.

Qualifications

• One year medical office experience preferred.
• Two years customer service experience preferred.
• Strong communication and organizational skills.
• Ability to handle sensitive patient information in a HIPAA-compliant manner.

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Conveys messages accurately and appropriately.
• Schedules, cancels, reschedules and confirms patient office visits according to procedures.
• Retrieves and disburses messages from answering service/machine and RightFax.
• Opens, dates and distributes mail and answers routine correspondence.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances entry of charges and payments with the daily report and makes corrections as needed.
• Maintains and balances cash drawer daily.
• Schedules tests and procedures and completes related paperwork.
• Scans information into media and attaches documents to patient records.
• Enters charges and payments timely and accurately.
• Handles routine billing questions and forwards complex cases to financial counselor.
• Responds to medical record requests timely with Health Information Management.
• Registers the patient in Epic on arrival and collects demographic information.
• Collects insurance information and verifies via MSPQ, Insurance cards and RTE.
• Collects workers' compensation billing information and protocol data.
• Discusses Care Everywhere/medical records transfer with patients and obtains consent per HIPAA.
• Follows Mercy safety guidelines and reports unsafe conditions.

Skills

Customer service

Phone etiquette

Communication

Medical terminology

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

RTE

Job description

Mercy Cedar Rapids is seeking a Medical Office Assistant to provide clerical support and patient-centered service in our busy office. You will answer calls, schedule visits, handle messaging, collect payments, and support Epic-based workflows according to Mercy policies.

Ideal candidates have at least one year in a medical office and strong communication skills, accurate data entry, and comfort using EPIC, RightFax and related systems.