Patient Services Coordinator: Scheduling, Billing & Records

Mercy Physician Services, Inc.; Tama (IA); On-site; USD 20,664 - 28,929; Part time

Job summary

Mercy Cedar Rapids seeks a friendly, detail-oriented office associate to handle patient scheduling, intake, and clerical tasks in a busy medical office.

You will answer calls, schedule visits, collect payments, update demographics, and assist with medical records and billing inquiries under HIPAA guidelines. Prior medical office experience is preferred, with a strong focus on customer service and accuracy.

Qualifications

• One year experience in a medical office environment preferred.
• Two years customer service experience preferred.

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.

Skills

Phone etiquette

Customer service

Scheduling

Medical terminology

Education

High School Diploma

Tools

EPIC

RightFax

RTE

Job description

Mercy Cedar Rapids seeks a friendly, detail-oriented office associate to handle patient scheduling, intake, and clerical tasks in a busy medical office.

You will answer calls, schedule visits, collect payments, update demographics, and assist with medical records and billing inquiries under HIPAA guidelines. Prior medical office experience is preferred, with a strong focus on customer service and accuracy.