Patient Services & Scheduling Concierge

Mercy Cedar Rapids; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Cedar Rapids is seeking a Medical Office Assistant to support patient-centered care by providing excellent customer service and clerical support for MercyCare providers.

The role handles phone calls, appointment scheduling, mail processing, charge entry, and coordination of tests and procedures using Epic. Strong communication and insurance knowledge are essential, with preferred medical terminology experience.

Qualifications

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient office visits according to scheduling procedures.
• Retrieves and disburses messages from answering service/machine and facsimile machine.
• Collects deductible/co-insurance, co-pays or balances at time of service using Epic and Virtual Merchant.
• Balances entry of charges and payments with daily reports and makes corrections as needed.
• Maintains and balances cash drawer daily.
• Schedules tests and procedures and completes associated paperwork.
• Enters charges and payments accurately and timely.
• Responds to medical record requests promptly.

Skills

Word processing/computer

Communication skills

Insurance knowledge

Education

High school diploma or equivalent

Job description

Mercy Cedar Rapids is seeking a Medical Office Assistant to support patient-centered care by providing excellent customer service and clerical support for MercyCare providers.

The role handles phone calls, appointment scheduling, mail processing, charge entry, and coordination of tests and procedures using Epic. Strong communication and insurance knowledge are essential, with preferred medical terminology experience.