Medical Office & Patient Services Coordinator

Mercycare; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Cedar Rapids is seeking a friendly, detail-oriented Administrative Assistant to provide clerical support in MMC General Surgery. You will answer calls, schedule patient visits, and manage medical record information with accuracy.

The role requires at least a high school diploma and one year of customer service experience; familiarity with Epic scheduling and basic computer skills is preferred. This is a day shift, on-site position with stability in a community-focused hospital.

Qualifications

• Excellent communication and customer service skills.
• Adept at handling multiple tasks in a fast-paced environment.
• Proficient with basic computer software and office equipment.

Responsibilities

• Answers telephone in a friendly, prompt, professional manner.
• Conveys messages accurately.
• Prepares incoming medical record information for provider visits.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office procedures.
• Provides patient education as needed for scheduled tests/procedures.
• Handles routine billing questions and forwards more complex questions to the Mercy billing office.
• Responds to medical record requests in a timely manner.
• Demonstrates understanding of insurance carriers and eligibility requirements.
• Utilizes scheduling software and Epic scheduling basics.
• Cross covers for other clerical staff as needs arise.
• Maintains a clean, neat, and orderly work area.
• Follows Mercy safety guidelines and reports unsafe conditions.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Education

High School Diploma or equivalent

Tools

EPIC scheduling

Outlook

Scheduling software

Job description

Mercy Cedar Rapids is seeking a friendly, detail-oriented Administrative Assistant to provide clerical support in MMC General Surgery. You will answer calls, schedule patient visits, and manage medical record information with accuracy.

The role requires at least a high school diploma and one year of customer service experience; familiarity with Epic scheduling and basic computer skills is preferred. This is a day shift, on-site position with stability in a community-focused hospital.